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The problem

Today many JIRA servers are located inside the companies firewall, which makes it hard to do two way integrations. In many cases you don´t want to expose the whole JIRA instance to the internet. Since JIRA default only handles Basic Authentications and might be seen as to unsecure.

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iHUB Incoming rules! By utilizing the incoming rule engine in iHUB you will be able to setup a specific URL that the internet can access, and that URL can be secured by first of all using token urls to secure it. That is basically a url constructed using a GUI or Token.

The Token URL

A token URL can be formatted in many ways examples:

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On the firewall, add a rule that only allows this URL to be accessed from the outside, so whenever a service send a request it goes to that URL.

That URL can then be connected to one or more iHUB incoming rule(s).

The Rule Engine user

Second part of the security is that you setup a user with no Application Access in JIRA, meaning that user can never directly do anything in JIRA. Let´s call this mr.hello, that user in JIRA does not require any license either.

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The action is the actual work that needs to be done. It will call any REST service, but it most cases it will call the JIRA REST API to perform updates.

So for example a an Incident might be triggered in ServiceNow and sent through to an action, the action then takes the data and map that to a JIRA issue and creates that issue.

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