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SLA is on Swedish business hours, GMT+1 Time Zone.

Time to first responseTime
Highest2h
High6h
Medium8h
Low16h
Lowest24h

Rixter AB support is closed on Swedish public holidays:

  • New Years Day (January 1)
  • Epiphany
  • Good Friday
  • Easter Monday
  • International Workers' Day (May 1st)
  • Ascension Day
  • Second Pentecost
  • Swedish National Holiday (June 6th)
  • Midsummer Eve
  • Christmas Eve (December 24)
  • Christmas Day (December 25)
  • Second Christmas Day (December 26)
  • New Year's Eve (December 31)
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